Terms and Conditions — Webshop

1. Who we are and definitions

Paul Product Development is based in Zwolle, the Netherlands (Chamber of Commerce/KvK number 95395334, VAT number NL005151061B25), and sells self-designed products through this webshop. In these terms, "we" and "seller" mean Paul Product Development, and "customer" means anyone who orders a product through the webshop. A "consumer" is a customer who is a natural person and does not act in the course of a profession or business.

2. Applicability

These terms apply to every offer by the seller and every agreement concluded through the webshop between the seller and the customer. When you check out, you agree to these terms. You then receive them with the confirmation email, so that you can keep them.

3. Offer and prices

All prices shown are in euros, include VAT and exclude shipping unless stated otherwise. You can see the shipping costs in the cart and at checkout, before you pay. Obvious pricing errors do not bind us to a sale.

The wheels under the Record Dock are only suitable for hard floors, not for rugs or carpet. Colours on screens may differ slightly from the real product.

4. The agreement

The agreement is concluded as soon as you have placed your order, agreed to these terms, the payment has succeeded and the seller has confirmed the order by email. The confirmation email contains an overview of your order, these terms and the model withdrawal form.

5. Payment

You pay when you complete your order, through Mollie, for example with iDEAL. The seller does not see or store your full payment details. If the payment fails or you cancel it, no order is placed.

6. Right of withdrawal

As a consumer, you have the right to cancel your order within 14 days of receiving your product, without giving a reason. This period starts on the day after you receive the product. If your order is delivered in parts, for example because a part is sent later, the period starts on the day after you receive the last part.

You use this right by sending an email to info@paulproductdevelopment.nl within the period, stating your order number, or by filling in and sending the model withdrawal form from the confirmation email.

Products made to your specific request, or clearly personalised for you, are excluded from the right of withdrawal. A product that you put together from the fixed options in the webshop, such as the size and mounting options of the Record Dock, is not covered by this exception: the right of withdrawal does apply to it.

7. Returns & refunds

How do I start a return?
Email info@paulproductdevelopment.nl with your order number, within 14 days of receiving the product. Then send the product back within 14 days to:
Paul Product Development
Cleyndertstraat 19
8044 PN Zwolle
The Netherlands

Who pays for return shipping?
The cost of sending the product back is yours. If the product is defective or not what you ordered, or the seller has made a mistake, the cost of sending it back is the seller's. The risk of damage or loss during the return is yours, so pack the product well and use the original packaging where possible.

In what condition must the product be?
You may try and inspect the product the way you would in a shop, but not more than necessary to assess it. If the product has lost value because you handled it more than necessary, or if it is damaged, the seller may deduct that loss in value from the refund.

How much do I get back, and when?
You get the purchase price back, including the standard shipping costs you paid with your order. If you only return part of your order, the shipping costs are not refunded. The seller refunds within 14 days of you notifying the withdrawal, using the same payment method you used. The seller may wait with the refund until the product has been received, or until you have shown that you have sent it back. We aim to refund within 5 business days of receiving the product. Depending on your bank, it may take a few extra business days for the amount to show in your account.

8. Shipping and collection

You can have your order shipped or collect it yourself. Shipping costs depend on the country and the size of the parcel. For the Netherlands a fixed amount per parcel applies, and above a certain order value (shown with the product and in the cart) shipping is free. Germany, Belgium and France have their own fixed amounts. You always see the shipping costs in the cart and at checkout, before you pay.

For other countries, the seller agrees the shipping costs with you after your order. You then pay no shipping costs at checkout. The seller tells you what shipping costs and sends a separate payment request for it. If you do not agree to those costs, you can cancel the order at no cost and you get back everything you paid.

Collection is possible in Zwolle (Cleyndertstraat 19, 8044 PN Zwolle) by appointment via WhatsApp. You pay no shipping costs for that.

Risk of loss or damage passes to you upon delivery, or, for collection, at the moment you take the product with you.

9. Delivery and delivery time

Delivery time is usually within a week, and at most 5 weeks after your order. If demand is higher than stock, or a product is made especially for you, it can take up to 5 weeks. In that case the seller will personally tell you the expected delivery time.

You can simply order a product that is temporarily out of stock. It is then sent as soon as it arrives, within the delivery time above. If part of your order is sent later, you pay no extra shipping costs for it.

If your order is not delivered within the stated delivery time, you can give the seller a final, reasonable period in writing (email is fine) to deliver after all. If it is still not delivered then, you can dissolve the agreement and get back everything you paid.

10. Warranty

Products conform to the agreement and to what you can reasonably expect given the nature of the product and its price. Your statutory rights as a consumer for a product that does not conform to the agreement always remain.

If you notice a defect, report it within a reasonable time after discovering it, at info@paulproductdevelopment.nl. The seller will then repair or replace the product or, if that is not possible, refund (part of) the price. The cost of sending the product back is then the seller's. This does not apply to damage from normal wear or from use the product is not meant for, such as using the wheels on a surface they are not suitable for.

11. Liability

To the extent permitted by law, our liability is limited to the value of the relevant order, except in cases of intent or gross negligence. Your statutory rights as a consumer remain unaffected.

12. Complaints

Complaints can be submitted through the contact details on this site; we aim to respond within 14 days.

13. Governing law

These terms and the agreements between the seller and the customer are governed by Dutch law. If you live in another country as a consumer, the mandatory consumer rules of your country also continue to apply to you.